Refund Policy

1. Free tier

Starting with ClickCompliance is free — you can evaluate the Service fully before paying anything, so you always know what you're buying.

2. Subscriptions

• 14-day money-back guarantee: if you take out a paid subscription and the Service isn't right for you, tell us within 14 days of your first payment and we will refund it in full.
• Cancelling later: you can cancel at any time; your plan stays active until the end of the period already paid for. We do not charge again after cancellation. Part-used periods are not refunded, except where required by law or where the Service was materially unavailable.
• Billing mistakes: duplicated or clearly erroneous charges are refunded in full — just email us.

3. Per-report charges

Some features are charged per issued report (for example legionella assessment reports). Because a report is a digital item delivered immediately, it is non-refundable once issued — you expressly consent to immediate delivery when you request it. If a report fails to generate, or is defective through a fault in the Service, we will re-issue it or refund that charge in full.

4. How to request a refund

Email mahmood@clickdesign.uk from your account email with the property or invoice reference. We respond within 5 working days; approved refunds are returned to the original payment method within 10 working days.

5. Your statutory rights

Nothing in this policy affects your statutory rights, including rights under the Consumer Rights Act 2015 and, for consumers, the Consumer Contracts Regulations 2013.

See also our Terms & Conditions and Privacy Policy.